Refund Policy
This Refund Policy explains when refunds are available for the digital products and services bought through joelokpapi.com, operated by GeekWorks Consulting Ltd. It should be read alongside our Terms of Service. Nothing in this policy removes any rights you have under the Federal Competition and Consumer Protection Act 2018 (FCCPA).
Digital products
Because templates, e-books, and UI kits are delivered digitally and can be downloaded and copied immediately, all sales are final once a product has been downloaded or accessed. We do not offer refunds for change of mind on digital products that have already been downloaded.
Faulty or misdescribed products
Your statutory rights come first. If a product is faulty, corrupted, incomplete, or materially not as described, you are entitled to a remedy under the FCCPA. Contact us within 14 days of purchase and we will repair or replace the file, or provide a refund where a fix or replacement is not possible.
Products not yet downloaded
If you have not downloaded or accessed a digital product, you may request to cancel your order and receive a full refund within 7 days of purchase.
Services
Web design, development, and consulting are refunded according to the terms of the specific proposal or agreement for that project. Deposits reserve time and may be non-refundable once work has begun, and completed milestones are chargeable. Any refund reflects the work not yet started.
How to request a refund
Email hello@joelokpapi.com with your order number, the product or service, and a description of the issue. For a faulty product, screenshots or details that help us reproduce the problem will speed up the process.
Processing time
Approved refunds are made to your original payment method through the relevant processor (Paystack, Flutterwave, Stripe, or PayPal). Refunds are usually processed within 5 to 10 business days, though the exact timing depends on the processor and your bank.
Contact
Refund questions: hello@joelokpapi.com.